Privacy Policy
Your privacy and the protection of personal data is of great importance to Bob Trotter Cycles. During the processing of your personal data, we conform to the requirements of the applicable data protection legislation. This means we:
clearly specify our purposes before we process personal data, by using this privacy statement;
limit our collection of personal data to only the personal data needed for legitimate purposes;
first, ask for consent to process your personal data in cases where your consent is required;
take appropriate security measures to protect your personal data and we demand the same from parties who process personal data on our behalf;
respect your right to inspect, correct or delete your personal data held by us.
Bob Trotter Cycles Ltd is the party responsible for all data processing. In this privacy statement, we will explain what kind of personal data we collect and for which purposes we collect the data through our website. We would like to recommend that you read it carefully.
If you have any questions, or you simply want to know what data we may have collected which belongs to you, please contact Electribe via the contact details stated at the end of this privacy statement.
We use the following personal data:
name;
date of birth/age;
address;
telephone number;
e-mail address;
details of your product orders;
payment details;
ID-document number;
We use personal data for the following purposes:
handling orders and payments;
contacting you if you request so;
contacting you in case of a product recall or safety announcement regarding a product;
sending our newsletter;
handling questions, requests and complaints;
Handling your order
We will use your personal data when handling your order. We may share your data with the delivery service if necessary to deliver your order. We may also obtain information on your payment from your bank or credit card company.
For this purpose, we use your name and address details, phone number, invoice address, email address and payment details. In case your order has been financed through one of our financing plans we may also use your driver’s license number or passport number (whichever you use for ID) for further identification.
Newsletter
We provide a newsletter to inform those interested of our products and services. Each newsletter contains a link that you can use to unsubscribe to our newsletter. Your e-mail address is added to the list of subscribers only with your consent. We store this information until you cancel your subscription.
Retention periods
We will only keep hold of your information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
If you send us a message via e-mail or social media, we retain your data for as long as necessary to fully deal with your question or request.
Providing personal data to third parties
We can provide personal data to third parties when this is necessary to process your order, or when this is necessary for providing our services:
Payment service providers;
Delivery services;
ICT service providers.
Except for the parties mentioned above, we do not under any circumstance provide your personal data to other companies or organisations, unless we are required to do so by law (for example, when the police demand access to personal data in case of a suspected crime).
Security
We take security measures to reduce misuse of and unauthorized access to personal data. We take the following measures in particular:
we use secure connections (Secure Sockets Layer of SSL) to encrypt all information between you and our website when entering your personal data;
we keep logs of all requests for personal data;
access to personal data is restricted to those persons who need the personal data for fulfilling their tasks.
Changes to this Privacy Statement
We reserve the right to modify this statement. We would like to recommend that you consult this statement on a regular basis so that you remain informed of any changes.
Your rights regarding your personal data
You may always contact us if you have any questions regarding this statement or if you wish to review, modify and/or delete your personal data.
You have the following rights regarding your personal data:
being informed on which personal data we have and what we are using it for;
inspection of the personal data that we keep from you;
having (incorrect) data corrected;
request to delete (outdated) personal data;
revoke your consent (this does not affect the legality of the processing before you revoked your consent).
You also have the right to object to a certain use of personal data.
Please note that you always make clear who you are, so that we can assure that we do not modify or remove the data relating to the wrong person.
Complaints
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at [Insert your organisation’s contact details for data protection queries].
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Our Contact details
Bob Trotter Cycles Ltd
Unit 37 Raylor Centre
James Street
York
YO10 3DW
T: 01904674816
E: info@giant-york.co.uk
A cookie is a small file of text which we transfer to your hard drive through your web browser, as with most websites, when you visit our website and use certain pages or features on the site, especially when placing an order. It enables our own system to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
- enabling a service to recognise your device so you don't have to give the same information several times during one task
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
You can manage these small files yourself and learn more about them through Internet browser cookies - what they are and how to manage them.
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
- analysing anonymised data to help us understand how people interact with govt services so we can make them better
You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.
Learn how to remove cookies set on your device.
There are two types of cookie you may encounter when using Bob Trotter Cycles :
First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.
Third party cookies: these are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.
*Bob Trotter Cycles uses cookies in several places - we've listed each of them below with more details about why we use them and how long they will last.
We will endeavour to let you know before we store a cookie on your computer.
We use a number of suppliers who may also set cookies on their websites' on its behalf. Bob Trotter Cycles do not control the dissemination of these cookies. You should check the third party websites for more information about these.
If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.
You can use the settings of your browser to block, or delete cookies as you wish. Do please note that blocking cookies may slow down your experience on our website, or cause issues with placing an order, as cookies are often required to help with a smooth checkout process!
If you have any questions about our cookies policy or feedback please contact us on 01904 674816 or via our contact us page link at the top of the page.